Culinary, Hospitality, Travel & Tourism

Appropriate for Front Office or Front Desk courses within Hospitality Management departments.

This is a workbook and manual designed as an accompaniment to standard lodging or front office text books.  A student version of Micros Fidelio, a guest management software application, is included within the text.  Micros Fidelio is the industry standard guest service program.

Appropriate for Front Office or Front Desk courses within Hospitality Management departments.

This is a workbook and manual designed as an accompaniment to standard lodging or front office text books.  A student version of Micros Fidelio, a guest management software application, is included within the text.  Micros Fidelio is the industry standard guest service program.

HALLMARK FEATURES:

• Inclusion of a  Housekeeping Operational Audit
• Explain the manual guest accounting system and night audit in practical terms and with a practical exercise in preparation for students doing the computer audit and front office guest accounting system.
• Provide students with a “turn key” computer guest management simulation system, specifically Micros Fidelio (package with the text).  This is an industry standard and will assist students in understanding how theory is put into practice in guest service and accounting.
• Includes operational audits for both front office and housekeeping operations. 
• Industry can use this manual as a benchmark in assessing their own operational audits.

1.  Preface

2.  Introduction

3.  Notes to Instructors

4.  Learning Hotel Operations

5.  Manual Night Audit Exercise

6.  Computer Property Management Exercise and Tutorial

7.  Hotel Operational Audits

8.  Forms for the Manual Night Audit Practice Set

Front Office Operations (Travel & Tourism)
Hospitality Computer Applications (Hospitality)

View a Sample Chapter PDF:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.