Engineering

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1. Introduction to the Use of Statistical Methods in Strategic Organizational Improvement.

Statistical Quality Control [PTG: PRENTICE HALL PROFESSIONAL] (Industrial Engineering)
Quality Engineering [PTG: PRENTICE HALL PROFESSIONAL] (Mechanical & Aerospace Engineering)
Quality Management [KEY TRADE TITLES] (Decision Science)

Mary G. Leitnaker (biography) is a professor in the Statistics Department at the University of Tennessee.

Richard D. Sanders (biography) is a professor in the Statistics Department at the University of Tennessee.

Cheryl Hild (biography) is a research associate with the Management Development Center.

Every engineer and manager of industrial processes is now aware that, in order to maintain a competitive advantage, there must be a conscious and constant effort to improve efficiency and quality. The field of statistics has proven a highly effective-and now essential-means of measuring, evaluating, and improving performance.

Written in clear and readable language, this book explains the fundamentals of SPC (Statistical Process Control), but then goes far beyond to give an in-depth understanding of how these tools work, not just as feedback mechanisms, but also as a means of analyzing the sources and root causes of variation.

The book's hallmarks are its case studies; in example after example it demonstrates how and where these concepts and techniques can be applied to real-life situations for significant improvements in efficiency and quality.

You will find detailed information on constructing numerous kinds of control charts-including charts for attributes and variables data. The book also provides in-depth coverage of sampling, the principles of rational subgrouping, the components of variation, and measurement processes. An entire chapter is devoted to the role of designed experiments in process study. Each chapter includes a case study describing how various organizations have actually applied the techniques presented.

With these clear explanations and numerous examples, you will gain the understanding and skills you need to successfully apply statistical thinking in your work and make significant improvements within your own organization.

"Finally, a one-step reference (The Power of Statistical Thinking) which links statistical methodology with practical applications in the workplace. The authors have succinctly revealed that success will come through knowing your processes and using them to provide the customer value demanded by customers today. Statistical methods provide that knowledge."
-Mary D. Dolan, Director-Quality Improvements, Campbell Soup Company

"The strength of the book (The Power of Statistical Thinking) is the use of case studies that illustrate applications of statistical thinking using tools the author has introduced."
-James L. Hess, Ph.D., Leader, Board for Quality & Process Control, DuPont Engineering

"The authors (of The Power of Statistical Thinking) distinguish themselves from others by writing from the perspective of those who have been there. After having taught and worked with companies in virtually every industry the authors are able to offer advice which is not only statistically correct, but also helpful!"
-Jeff Peters, Vice President and General Manager, Harris Corporation

"The book's (The Power of Statistical Thinking) strength is in documenting the methods of application which could aid managers and technical people in making better and more appropriate application of control charts for process improvement. It talks directly to issues through examples."
-William F. Fulkerson, Staff Analyst, John Deere & Company

"I am convinced the ability of an organization to survive and serve its customers with increasingly better products and services will depend on the 'power of statistical thinking.' This book (The Power of Statistical Thinking) effectively communicates statistical and process knowledge needed by managers and technicians."
-David L. Beal, Operations Manager, Lake Superior Paper Industries, A Company of Consolidated Papers, Inc.

"This book (The Power of Statistical Thinking) does an excellent job of teaching the fundamentals of continuous improvement tools. The recommended approach has been proven effective over and over again in various types of organizations. I particularly appreciated the extensive use of real case studies."
-Roger Hoerl, Manager of Quality Methods and Information, Scott Paper Company

0201633906B04062001

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This title is a member of the Engineering Process Improvement Series, which also contains the titles below . You can also visit the Engineering Process Improvement Series page.

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• Design and Management Service Processes: Keeping Customers for Life
  Ramaswamy
  © 1996 | Prentice Hall | Paper; 464 pages | Instock
  ISBN-10: 0201633833 | ISBN-13: 9780201633832
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With practical techniques, real-life examples, and special software, this hands-on book/disk package teaches practicing engineers and students how to use Taguchi Methods and other robust design techniques that focus on engineering processes in optimizing technology and products for better performance under the imperfect conditions of the real world.

The unique WinRobust Lite software included with the book, together with a number of practice problems, enables you to conduct and analyze Taguchi experiments by simplifying the tedious process of performing the many necessary computations.

The book contains complete information on the process of engineering robust products that are insensitive to sources of variability in manufacturing and customer use. You will find detailed instructions for planning, designing, conducting, and analyzing the experiments that are used to optimize a product's performance under a variety of "stressed" conditions. An entire section focuses on designing products that achieve additivity, the property that reduces negative interactions. In addition, the book offers a systematic method for optimizing cost, quality, and cycle time. It even discusses the relationship of robust design to such other quality processes as Quality Function Deployment and Six Sigma.

Numerous case studies, taken from the authors' extensive practical experience, illustrate how robust design theories and techniques actually work in the real world of product engineering. With the techniques described in this book as well as the WinRobust Lite software, you will be better able to design robust products that are high-quality, durable, and able to perform well in the marketplace.

• Engineering Methods for Robust Product Design: Using Taguchi Methods in Technology and Product Development
  Fowlkes & Creveling
  © 1995 | Prentice Hall | Cloth Bound with Disk; 432 pages | Instock
  ISBN-10: 0201633671 | ISBN-13: 9780201633672
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• Dr. W. Edwards Deming, the legendary master of managing for quality whose techniques helped propel Japan into its postwar economic boom, delivered his management message in the form of four-day seminars. Now you can experience the wisdom of his seminars with this unique book.
• Reviewed in detail by Dr. Deming himself before his recent death, Four Days with Dr. Deming compiles and summarizes the essence of his seminars in a remarkably entertaining and easy-to-absorb style. Through the voices of Dr. Deming, the authors, and a company executive, you will learn about the problems with prevailing management systems that focus on such short-term strategies as quotas and management by results. You will discover how to move beyond these counterproductive strategies to achieve true cooperation, process improvement, and long-term productivity.
• The book includes Dr. Deming's most recent thinking on the System of Profound Knowledge, as well as purchasing strategies, cross-functional teams, alternatives to quotas, operational definitions, and systems of measurement. The unique one-concept-per-page visual format allows you to absorb complex material quickly, and the real-life examples make Dr. Deming's message concrete and usable.

• Four Days with Dr. Deming: A Strategy for Modern Methods of Management
  Latzko & Saunders
  © 1995 | Prentice Hall | Paper; 256 pages | Instock
  ISBN-10: 0201633663 | ISBN-13: 9780201633665
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• Power of Statistical Thinking, The: Improving Industrial Processes
  Leitnaker, Sanders & Hild
  © 1996 | Prentice Hall | Paper; 544 pages | Instock
  ISBN-10: 0201633906 | ISBN-13: 9780201633900
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• Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design.
• Comprehensive in scope, this book integrates the three major approaches to process redesign -- benchmarking, continuous improvement, and reengineering -- showing how to combine them for maximum effectiveness. It explains the circumstances for which each approach is appropriate and describes how to apply each specific technique effectively. The book also points out the many potential pitfalls that can impede even the most well thought out program.
• You will find detailed and methodical coverage of such topics as defining processes, measuring performance, reducing cycle times, team building, benchmarking, the critical success factors for reengineering, and much more. Numerous examples from many different industries demonstrate concepts and techniques in action, illustrate common mistakes, and provide a model for successful implementation that you can apply to your own organization.
• The information is presented in an accessible format, with guidelines, checklists, worksheets, discussion questions, and clear graphics to help you absorb essential information quickly and apply it successfully.

• Process Redesign: The Implementation Guide for Managers
  Tenner & DeToro
  © 1997 | Prentice Hall | Cloth; 352 pages | Instock
  ISBN-10: 0201633914 | ISBN-13: 9780201633917
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A structured planning process that systematically incorporates the voice of the customer into product design, Quality Function Deployment (QFD) has proven itself a highly effective development tool for creating globally competitive products - in software, hardware, services, and many other industries. <

This book not only explains QFD fundamentals clearly and concisely, it takes you well beyond the basics to provide the advanced techniques, specific information, and concrete examples you need to implement QFD successfully and derive its full benefits.

Of course, the book contains detailed information about the House of Quality, the most commonly used QFD matrix that relates customer needs to technical solutions. But rather than stopping there, it goes even further to explore the many possibilities for matrices that you can apply to every phase in product development - including multiple levels of design detail, quality improvement planning, process planning, manufacturing equipment planning, and value engineering planning.

In addition, you will find concise, experienced-based guidance on all the practical aspects of implementing QFD from start to finish, including such issues as establishing organizational support, creating a schedule, and gathering customer data. The book also covers QFD's relationship to the product development cycle, as well as its impact on various functions within an organization.

Most important, Quality Function Deployment: How to Make QFD Work For You helps you to see QFD as a collection of techniques and processes you can customize and adapt to your own real-life situations.

• Quality Function Deployment: How to Make QFD Work for You
  Cohen
  © 1995 | Prentice Hall | Cloth; 368 pages | Instock
  ISBN-10: 0201633302 | ISBN-13: 9780201633306
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Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students contact your Pearson Higher Education representative.