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Human Relations: Interpersonal Job-Oriented Skills, 9/E
Andrew J. DuBrin, Rochester Institute of Technology

ISBN-10: 0131956728
ISBN-13: 9780131956728

Publisher: Prentice Hall
Copyright: 2007
Format: Paper; 384 pp
Published: 01/09/2006

Suggested retail price: $102.00
Not available for purchase at this time.

 

For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace,  Career Development; also appropriate for a course in Interpersonal Skills Training.

 

 

Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this ninth edition.  Today’s work environment continues to demand more and more from workers.  Balancing work and home, time management, cultural differences among workers, team skills, customer service, job search, career management, and effective leadership skills are just some of the area where students need guidance before entering the workplace.  In this text, basic concepts are introduced to enhance understanding of key topics then, skill-building suggestions, exercises, and cases are presented that are crafted to improve the interpersonal skills related to each topic.

 

Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this ninth edition.  Today’s work environment continues to demand more and more from workers.  Balancing work and home, time management, cultural differences among workers, team skills, customer service, job search, career management, and effective leadership skills are just some of the area where students need guidance before entering the workplace.  In this text, basic concepts are introduced to enhance understanding of key topics then, skill-building suggestions, exercises, and cases are presented that are crafted to improve the interpersonal skills related to each topic.

 

 

 

ABOUT THE AUTHOR

 

An accomplished author, Andrew J. DuBrin, Ph.D., brings to his work years of research experience in human relations and business psychology.  His research has been reported in Entrepreneur, Psychology Today, the Wall Street Journal, Fortune Small Biz, and over 100 national magazines and local newspapers.  An active speaker, Dr. DuBrin has appeared as a guest on over 350 radio and television shows.  He has published numerous articles, textbooks, and well-publicized professional books.  Dr. DuBrin received his Ph.D. from Michigan State University and is currently teaching leadership, organizational behavior, and career management at Rochester Institute of Technology.

 

 

 Hallmark Features

  • Skill-building activities and self-assessment exercises– Includes role plays.
    • Gives students hands-on opportunities for developing practical human relations skills, and lend to greater student involvement and discussion.
  • Contemporary examples–In each chapter.
    • Draws students into the material by applying new concepts to familiar situations that beginning students can relate to.
  • Meets federal skills for Interpersonal Training–Provides information and exercises that directly support components of five of the eight requirements.
    • Ensures that students will be able to use resources, interpersonal skills, information, systems, and technology; and will be proficient in basic skills (e.g., reading, writing, and arithmetic), thinking skills (e.g., thinking creatively), and personal qualities.
  • Web Corners in each chapter–Points students to Internet resources for the chapter.
    • Expands students' research opportunities using the Internet.

 

NEW TO THIS EDITION

 

 

NEW TOPICS:  Fully updated materials on the latest developments in the field:

      • resume preparation
      • ethical guidelines
      • morality in leadership
      • dealing with difficult people
      • employee lying
      • teams
      • self-assessment
      • cultural intelligence

 

 

  • NEW Interpersonal Skills in Action Boxes – Real case studies using companies such as GE, Southwest Airlines, and Computers. 
    • Students are exposed to real situation in real companies to reinforce topics covered in each chapter

 

  • NEW student studies features -  Quotes from Human Relations Specialist & Business Exectutives; key term definitions; references to materials taught in earlier chapters
    • Helps students grasp the full concept of the subjects presented.

 

  • NEW Research evidence for principles presented—Adds new evidence without making the text too research- and theory-oriented.
    • Shows students the validity and relevance of the principles presented while keeping the text at an appropriate level for undergraduates.

 

Chapter 1      A Framework for Interpersonal Skill Development

Chapter 2      Understanding Individual Differences

Chapter 3      Interpersonal Communications

Chapter 4      Developing Teamwork Skills

Chapter 5      Group Problem Solving and Decision Making

Chapter 6      Cross-Cultural Relations and Diversity

Chapter 7      Resolving Conflicts with Others

Chapter 8      Becoming and Effective Leader

Chapter 9      Motivating Others

Chapter 10    Helping Others Develop and Grow

Chapter 11    Positive Political Skills

Chapter 12    Customer Satisfactions Skills

Chapter 13    Enhancing Ethical Behavior

Chapter 14    Stress Management and Personal Productivity

Chapter 15    Job Search and Career Management Skills

 

Glossary

References

Index   

    For undergraduate courses in Human Relations, Applied Psychology, Human Relations in the Workplace, Career Development; also appropriate for a course in Interpersonal Skills Training.

      

    Accomplished author and national speaker, Andrew DuBrin brings his expertise of Human Relations and Business Psychology to this exciting tenth edition.  Focusing on today’s work environment, the book takes a two-pronged approach that improves interpersonal skills by first presenting basic concepts and then by featuring a heavy component of skill development and self-assessment. This edition features a new chapter on self-esteem, current research on emotional and social intelligence and fresh cases, exercises and skill builders that prepare students for today’s business environment.

  • 0135019443Human Relations: Interpersonal Job-Oriented Skills, 10/E
    DuBrin
    © 2009 | Prentice Hall | Paper; 432 pages | Instock
    ISBN-10: 0135019443 | ISBN-13: 9780135019443
    Brief Description | Buy from myPearsonStore

ABOUT THE AUTHOR

 

An accomplished author, Andrew J. DuBrin, Ph.D., brings to his work years of research experience in human relations and business psychology.  His research has been reported in Entrepreneur, Psychology Today, the Wall Street Journal, Fortune Small Biz, and over 100 national magazines and local newspapers.  An active speaker, Dr. DuBrin has appeared as a guest on over 350 radio and television shows.  He has published numerous articles, textbooks, and well-publicized professional books.  Dr. DuBrin received his Ph.D. from Michigan State University and is currently teaching leadership, organizational behavior, and career management at Rochester Institute of Technology.

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