Cases in Human Resource Management in Hospitality
Shirley A. Gilmore, Iowa State University

ISBN-10: 0131119834
ISBN-13: 9780131119833

Publisher: Prentice Hall
Copyright: 2005
Format: Paper; 464 pp
Published: 06/04/2004

Suggested retail price: $65.33
Buy from myPearsonStore

For Hospitality Management, Strategic Management, and Human Resource Management in hospitality or business departments.

This casebook provides educators and students with a comprehensive set of cases in human resource management for the hospitality industry. As each case unfolds, human resource issues managers must face are addressed. Through active involvement in discussion, students assume the roles of working managers to identify problems, determine pertinent information, appraise alternatives, and develop realistic solutions, therefore enhancing their critical thinking and communication skills necessary to become managers.

  • Real-life cases—Approximately 70 real-life stories of positive and negative situations that managers have experienced.

    • Helps students develop critical thinking skills that will prepare them for management careers.

    • Allows educators to incorporate various teaching strategies such as debates, role plays, small and large group discussions, written assignments, and presentations.

  • Cases organized by segments—Restaurants, hotels, country clubs, business and industry, resorts, health care, and university/college/public foodservices.

    • Students can connect with their segment of interest.

  • Flexible format.

    • Educators can pick and choose cases for discussion.

  • Discussion questions—At the end of each case, designated so students are required to justify their responses.

    • Creates critical-thinking opportunities for the student.

  • Problem-solving focus—Enhanced through the discussion questions.

    • Gives students a forum to develop their problem-solving skills when the result doesn’t yet have a major impact.

  • Global perspective—Includes numerous international real-life cases.

    • Helps students develop an international perspective in human resources by discussing cases with cultural differences.

  • Key concepts include:

    • Leadership problems/absent owners.

    • Selecting employees/managers.

    • Ethics.

    • Cultural/ethnic diversity.

    • Discrimination charges/sexual harassment.

    • Orientation/training/evaluation/compensation.

    • Terminating employees.

    • Downsizing labor force.

    • Unionized operations.



The Study of Cases.

RESTAURANTS.

Fine Dining.

Actuall. Italiano Restaurant. Le Talbooth Restaurant (England). Management Conflicts at Dynasty Inn. Michelangelos Restaurant.

Casual.

Antonios Bar and Restaurant. Cardinal Grill. Copperfield Corporation. CLG. Denos Restaurant Chain. Fish N More. Garden View Restaurant. Julios Mexican Restaurant. Management Amuck at Central City Burgers. El Chicos House. Rockwell Diner. Sheffield Diner. South-40 Family Restaurant. Uptown Grille.

Quick Service.

Chows. House of Fine Pizza. Rockin Robbins.

HOTEL.

General.

Dream (Taiwan). Home Place: A Country House Hotel (England). Kenyetta Hotel (Mombasa). Powers Hotel Not Running on All Cylinders. Redfield Hotels World-wide. Caribbean Executive Inn (Mambosa). Viking Hotel.

Full Service.

Gabon Inn. Harrington Hotel of Moorestown. Lakeside Inn.

Rooms.

Fairfax. Bridgeport. Riverfront Inn & Convention Center. Suite Hotel.

Food and Beverage.

Bern Hotel (Switzerland). Britton Hotel (Norway). Embassy Hotel. Oak Tree Hotel (Unionized). Palm View Hotel in Cyprus.

COUNTRY CLUBS.

Cedar River Golf and Country Club. Jakarta Country Club (Indonesia). Prarie Creek Country Club. West Oaks Golf and Country Club.

BUSINESS AND INDUSTRY.

Ambassador Manufacturing In-plant Cafeteria. Bi-Design Company. Food Service Management Corporation. Kirkwood Foods, Inc. Optimum Catering Company.

HEALTH CARE.

Apple Valley Retirement Community. Cloudy Cafeteria. City Medical Center Foodservice: The Alice Project. Culver Community Medical Center. Forest Lake Hospital Foodservice Department. Lake Regional Hospital. Managing a Unionized Foodservice Department. Walnut Hill Retirement Community.

UNIVERSITY/COLLEGE/PUBLIC.

Brookes University Residence Dining Services. Campus Dining at North Central State University. Greenhill Student Center. Kalamazoo University. Rocky Mountain University. To Fire or Not to Fire—That Is the Question. Twin City School Food Service. Wellman State University.

OTHER.

Buy-Lo Supermarket Bakery. Crystal Lake Resort. Developing Tourism in Romania. Privatization of Hotels in Armenia. Vacation Time Resort.

Contributing Authors.

Cases in Human Resource Management in Hospitality is the first textbook to provide educators with a comprehensive set of cases in human resource management, covering many segments of the hospitality industry. From shorter cases with one problem, to longer cases with several problems, this book can be used by students in various courses and at different educational levels, applying concepts to actual settings in the hospitality field. Each case unfolds into a story that addresses human resource issues that managers must solve. Through active involvement in discussion, students assume the roles of working managers to:

  • Identify problems
  • Determine pertinent information
  • Appraise alternatives
  • Develop realistic solutions

And, they will be applying theory to real-life situations, developing skills as team members, and enhancing critical thinking and communication skills.

View a Sample Chapter PDF:

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, contact your Pearson Higher Education representative for pricing and ordering information.

Pearson Higher Education offers special pricing when you choose to package your text with other student resources. If you're interested in creating a cost-saving package for your students, browse our available packages below, or contact your Pearson Higher Education representative to create your own package.



Copyright ©2008 Pearson Education. All rights reserved. Legal Notice | Privacy Policy | Permissions